Shipping policy
Order Processing Time
All orders are processed within 2–3 business days. This includes order verification, quality checks, and packaging before shipment. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may be slightly delayed. In this case, we will notify you by email.
Shipping Time
Once your order has been processed and shipped, delivery typically takes up to 9 business days, depending on your location.
Please note that shipping times are estimates and may vary due to factors outside our control, such as customs clearance, carrier delays, or local postal services.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.
Shipping Delays
We are not responsible for delays caused by carriers, customs, weather conditions, or other circumstances beyond our control. However, we will always do our best to assist you if any issues arise.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
Lost or Missing Packages
If your order appears lost or has not arrived within the expected timeframe, please contact our support team. We will investigate and work with you to find a solution.
Contact Us
If you have any questions about your order or shipping, please contact us at stitcharms@use.startmail.com